Terms of Service

Effective date: October 1, 2026 · Last updated: October 1, 2026

These Terms are a binding agreement between you and Our Appologies LLC, a Delaware limited liability company ("Meadow," "we," "us," "our"), of 8 The Green, Suite B, Dover, DE 19901. They cover the Meadow iOS app, mymeadow.app, Photosites, printed photobooks, Photozines and other digital exports, and everything else we offer (together, the "Service").

By downloading or using Meadow, you agree to these Terms. If you don't agree, don't use the Service.

Section 17 contains a binding arbitration agreement and a class-action waiver that affect your legal rights. Please read it. If you live in the EEA or the UK, Section 17 does not apply to you.

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The short version

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1. Eligibility

You must be 18 years of age or older to use the Service, and you must have the legal capacity to enter into a contract. By using the Service you represent that you meet these requirements. The Service is not directed to children, and we do not knowingly permit anyone under 18 to create an account or make a purchase.

You also represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

2. Your account

You can use much of Meadow without an account. You'll need one to purchase a printed book, publish a Photosite, or maintain a subscription.

You may create an account with an email address or by signing in with Apple. You agree to provide accurate information, to keep your credentials secure, and to tell us promptly at care@mymeadow.app if you suspect unauthorized use. You're responsible for activity under your account. One account per person; accounts are not transferable.

3. Licence to use Meadow

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the Meadow app on Apple-branded devices that you own or control, for your own personal, non-commercial use, in accordance with the Usage Rules in Apple's App Store Terms of Service.

You may not, and may not permit anyone else to: copy, modify, or create derivative works of the Service; reverse engineer, decompile, or disassemble any part of it, or attempt to extract or repurpose the machine-learning models within it, except to the extent this restriction is prohibited by applicable law; rent, lease, lend, sell, sublicense, or otherwise transfer the Service; remove or obscure proprietary notices; use automated means to access, scrape, or index the Service; use the Service to build a competing product; interfere with the Service's operation or security, or attempt to gain unauthorized access to any system or account; or use the Service in violation of any applicable law.

4. Your content

You own your content. Your photographs, stories, captions, album titles, layouts, and anything else you create or supply ("Your Content") remain yours. We claim no ownership of them.

The permission you give us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, format, transmit, and display Your Content solely to the extent necessary to provide the specific feature you have asked for — that is, to print and ship a book you ordered, to serve a Photosite you published, to generate a title you asked for, and to provide support relating to those things. This licence extends to our print, payment, storage, hosting, and AI providers for the same limited purposes. It ends when you delete the relevant content or your account, except where we must retain a copy to complete an order in progress, to resolve a payment dispute, or to comply with law.

What this licence does not include. We will not use Your Content to train artificial-intelligence models. We will not use it in marketing, advertising, or promotional materials without asking you first and getting your agreement.

Your promises about Your Content. You represent and warrant that you own or have all rights necessary to use Your Content as you are using it; that you have obtained the consent of every identifiable person appearing in the photographs you print or publish, or the consent of their parent or guardian where the person is a minor; and that Your Content does not infringe any copyright, trademark, privacy, publicity, or other right, and does not violate any law or these Terms.

Backups. Meadow is not a backup, storage, or archival service. We do not retain a copy of your photo library, and we cannot recover photos you have lost or deleted. You are solely responsible for maintaining backups of your photographs.

5. Acceptable use

You may not use the Service to create, store, print, publish, or transmit content that:

• depicts the sexual exploitation or abuse of a minor. We have zero tolerance for this. We will terminate the account, preserve the material as required, and report it to the National Center for Missing & Exploited Children and to law enforcement;
• is otherwise unlawful, or that you have no legal right to reproduce;
• infringes any intellectual-property, privacy, or publicity right;
• is defamatory, harassing, threatening, or incites violence;
• constitutes non-consensual intimate imagery;
• contains malware or is designed to disrupt any system.

You also may not resell the Service, use it to print materials for third parties on a commercial basis without our written agreement, or misrepresent your identity or your rights in the content you upload.

We may investigate suspected violations, and may remove content, suspend or terminate accounts, cancel orders, and take down Photosites. Where we can, we'll tell you why.

6. Subscriptions

Meadow offers paid subscription plans (currently Meadow Plus and Meadow Pro). Current plan names, prices, and included benefits are shown in the app at the point of purchase and form part of these Terms. There is also a free version of Meadow, which requires no payment and no subscription.

• Billing. Subscriptions and digital purchases are sold and billed by Apple through your Apple Account, subject to Apple's terms. Payment is charged at confirmation of purchase.
• Annual term and automatic renewal. Paid plans are billed annually and renew automatically at the then-current price unless you cancel at least 24 hours before the end of the current period. Manage or cancel in your Apple Account settings. You may cancel at any time; cancellation stops the next renewal and your benefits continue until the end of the period you have paid for. Deleting the app does not cancel your subscription.
• No free trials. We do not currently offer free trials of paid plans.
• Price changes. We may change subscription prices. Changes apply from your next renewal, and Apple will notify you and, where required, obtain your consent before the change takes effect. You can cancel before renewal if you don't want to continue.
• Included benefits. Benefits attached to a plan — such as included books, included Photosites, or discounts — are tied to the subscription year in which they are granted. Unused benefits do not carry over to a later year and have no cash value. Plan benefits are personal to you and may not be transferred or resold.
• Refunds. Subscription and digital purchases are handled by Apple, and refunds are at Apple's discretion under its policies. We cannot issue refunds for purchases made through Apple. Nothing here limits any non-waivable statutory refund right you may have.
• Changes to plans. We may add, change, or discontinue plans and benefits. If we materially reduce the benefits of a plan you're paying for, we'll give notice before your next renewal so you can cancel.

7. Printed photobooks

Photobooks are print-on-demand products, manufactured individually to your specifications by our print and fulfillment partner, Lulu Press, Inc. Books are sold by Meadow and paid for through Stripe, not through Apple.

• Your order is your proof. You are responsible for reviewing your layout before you order — the photographs used, their placement and cropping, the spelling of your text, and the book's size, page count, and cover. Once an order enters production it cannot be changed or cancelled.
• Made-to-order goods are not returnable. Because each book is made to your specifications, you may not return it for a refund or exchange because you changed your mind. Your remedy for a defective book is in Section 7.1, and your statutory rights are preserved in Section 7.5.
• We keep your book file only for a limited period. The print-ready file is deleted 180 days after your book ships, once the period for raising a payment dispute has closed. After that the file is gone and the book would have to be built again in the app.
• Print reproduction. Printed colors vary from what you see on a backlit screen, and some variation between print runs is normal. Photographs supplied at low resolution may appear soft or pixelated in print; where we can detect this we'll warn you, but the decision to proceed is yours. Variation of this kind is not a defect.
• Delivery estimates shown in the app are estimates, not guarantees. Production and shipping times depend on our print partner and the carrier.

7.1 Defective books — free reprint

If your book arrives defective, we will print and ship you a new copy, free of charge. We do not offer refunds or rebates for defective books; the replacement copy is the remedy.

To qualify: you must notify us at care@mymeadow.app within 14 days of receiving the book, with your order number and clear photographs showing the problem.

A "defect" means a manufacturing or production fault, including: binding or gluing failure; pages missing, duplicated, out of order, or blank when they should not be; ink smearing, streaking, banding, or misregistration; trimming or alignment errors outside normal tolerance; substantially wrong materials, size, or cover type versus what you ordered; or damage sustained in transit.

The replacement is the same book, to the same specifications, from the same layout. You may not use a defect claim to change the photographs, the layout, the page count, the trim size, the cover, or the format, or to obtain a different product.

Also, so it's clear in advance:

• A replacement ships to the address on the original order. Address changes are at our discretion.
• We may ask you to photograph, return, or dispose of the defective copy before we ship the replacement.
• One replacement per order. A replacement copy is itself eligible for a further replacement only if it arrives with a new, separately qualifying defect.
• Not eligible: dissatisfaction with your own photograph quality, resolution, cropping, or layout choices; typographical errors in text you supplied; color variation within normal printing tolerances; damage occurring after delivery; or ordinary wear.
• The free replacement is your sole and exclusive remedy for a defective book, except where applicable law requires otherwise.
• Undelivered or lost shipments are handled separately from defects: if tracking shows your book was not delivered, contact us within 30 days of the estimated delivery date and we will reship or refund the order at our discretion.

7.2 Shipping

Shipping is a flat US$4.99 per order. We aim to offer that rate to every destination we serve.

Some destinations cost substantially more to reach, and we may not be able to hold the flat rate for them. Where that happens, we will email you before charging anything beyond what you have already paid. You can approve the additional amount, or decline — in which case we cancel the order and refund you in full. We will never charge more than the amount shown at checkout without your agreement.

Delivery estimates are estimates. Production and transit times depend on our print partner and the carrier.

7.3 Destinations we can't serve, and cancelled orders

Our print partner does not ship to every country, and there are regions we cannot currently serve on acceptable terms.

We reserve the right to decline or cancel a photobook order for any destination we cannot serve. If we cancel an order for this reason, we will email you and refund the full amount you paid, including shipping. We are not otherwise liable for a cancellation of this kind, and we may decline future orders to the same destination.

7.4 Customs, duties, and tax IDs

Customs charges are yours. Duties and import taxes are determined by the customs authority of the destination country and are the responsibility of the recipient. They are payable to the carrier or the authority, are not included in the price you pay us, and are in addition to any shipping charge. You are the importer of record for international deliveries. Refused or unclaimed shipments are not eligible for refund.

We will tell you what we can. Where we are aware that an order is likely to attract customs duties, import VAT, or other charges payable by you, we will email you about it. We cannot always know in advance what a given country will charge, and our notice is a courtesy rather than a guarantee of the final amount.

Value Added Tax. Where VAT applies — including in the European Union — it is collected at checkout in accordance with the applicable rules.

Countries requiring a tax identification number. Several countries require the recipient's tax ID for customs clearance, currently Argentina (CUIL/CUIT), Brazil (CPF/CNPJ), Chile (RUT), Ecuador (RUC or Cédula), Indonesia (NPWP, KTP, NIK, or passport), Mexico (RFC), and Peru (RUC). If you are shipping to one of these countries, you must supply a valid tax ID at checkout. Packages without the required identification may be returned to the country of origin, and we are not responsible for the resulting delay, loss, or cost. If you supply an incorrect or invalid number, the order is not eligible for a refund or a free replacement.

7.5 Price matching

Price matching is a service we offer at our discretion. It is not a guarantee, and we are not obliged to approve any particular request. What follows describes how the service works when we do approve one.

If you are an active Meadow Plus or Meadow Pro subscriber, and an eligible competitor sells the same book for less, you can ask us to match it. Ask before you buy.

How it works.

1. Email us first, at care@mymeadow.app, before placing your order. Include the book you intend to order and its full specification, plus a link to, or a dated screenshot of, the competitor's publicly available price showing the matching specification.
2. We review the request and tell you whether we've approved it, and the rebate amount. We may approve or decline at our discretion, and we may ask for more information.
3. If we approve, that approval is valid for 14 days from the date we send it, and it fixes the rebate amount we quoted. Order after 14 days and the approval has expired; submit a new request. Because the amount is fixed at approval, a change in the competitor's price during those 14 days does not change your rebate — in either direction.
4. You place the order in the app at the normal price.
5. We issue the rebate through Stripe within 14 days of that purchase, to the payment method used for the order. An approval we have issued in writing, and that you rely on within its 14 days, will be honored.

What counts as the same book. The competitor's product must match your Meadow book on every one of: trim size (dimensions), page count, binding and cover type (for example softcover versus case-bound hardcover), paper stock and weight, and interior printing (full color versus black and white). If any specification differs, it is not the same book.

Which competitors are eligible. Retail book-printing services that sell single copies to the general public, at a price publicly available to any consumer, in your country and currency, with the product available to order at the time of your request.

Which are not eligible. Wholesale, trade, or bulk printers and print brokers — including Lulu, Blurb's trade and wholesale programs, IngramSpark, and similar services; marketplace, auction, resale, or third-party seller listings; membership-only, trade-account, employee, student, affiliate, loyalty, or referral pricing; promotional, coupon-code, flash-sale, clearance, liquidation, or bundle pricing; prices obtained through volume or multi-copy discounts; competitor pricing errors, misprints, or expired offers; and prices we cannot verify.

How the rebate is calculated. The difference between the book price you pay Meadow and the competitor's qualifying price, both excluding shipping, handling, taxes, duties, and any other fees.

Other conditions. One rebate per order, for a quantity of one book. The rebate cannot be combined with other discounts, credits, free-book benefits, or promotional offers applied to the same order. The order must be paid for and not refunded or cancelled. Your subscription must be active both when we approve the request and when you place the order. We may modify, suspend, or discontinue price matching at any time; doing so does not affect approvals already issued and still within their 14-day window. Void where prohibited.

7.6 Your statutory rights

Nothing in Section 7 limits rights you have under consumer-protection law that cannot be waived by agreement. If you are a consumer in the EEA or the UK, note that the statutory right of withdrawal does not apply to goods made to your specifications or clearly personalized, which includes photobooks (EU Consumer Rights Directive Art. 16(c); UK Consumer Contracts Regulations 2013 reg. 28). Your rights in respect of goods that are faulty, not as described, or not of satisfactory quality are unaffected.

8. Photosites

A Photosite is a private, password-protected web page that hosts an album you publish.

• Privacy of a Photosite. Photosites are protected by a password you set, the photographs behind them are served through expiring signed links, and the pages are configured to discourage search-engine indexing. They are not, however, vaults: anyone you give the link and password to can view the photographs, may be able to save them, and can pass them on. Treat a Photosite as something you are sharing, not something you are securing.
• Term. A Photosite remains active for the period you paid for, or for as long as your subscription entitlement covers it.
• If you cancel. If you cancel a subscription that includes your Photosites, your Photosites stay live until your current renewal date and are deactivated on that date. You may reactivate a deactivated Photosite later at the price then in effect. We retain deactivated Photosite content for 30 days, after which it is deleted and cannot be recovered.
• Content standards. Photosites are subject to Section 5. We may take down a Photosite that violates these Terms or applicable law, or in response to a valid legal demand.
• Availability. We don't guarantee uninterrupted availability of any Photosite, and a Photosite is not a backup of your photographs.

9. Photozines and other digital exports

Photozines are generated on your device. Digital exports are licensed to you for personal use. Once an export has been generated and delivered to you it cannot be returned or refunded, because it is digital content supplied immediately at your request — by ordering it you consent to immediate supply and, where applicable in the EEA and UK, acknowledge that you thereby lose the statutory right of withdrawal. If an export fails to generate or is corrupted, contact us and we'll fix it or refund you.

10. AI-assisted features

Meadow uses artificial-intelligence models that run on your device to group photographs into albums and to offer writing prompts. To suggest an album title, a short text summary of the album — place names, dates, and simple content labels — is sent to an AI provider, as described in our Privacy Policy. Your photographs are not sent.

These features are suggestions. They may be inaccurate, may group photographs unexpectedly, and may produce titles or prompts that are irrelevant or, given the subject matter of a particular memory, unwelcome. You decide what to keep, what to change, and what to print. We make no warranty as to the accuracy or suitability of any AI-generated output, and you are responsible for reviewing anything you publish or print.

11. Pre-release versions

If you use a beta, TestFlight, or other pre-release build, you understand it is provided for evaluation, may be unstable or incomplete, may change or be discontinued, and may lose data. Pre-release builds are provided as is, without any warranty, and you agree not to publicly disclose non-public features without our permission.

12. Changes to the Service and to these Terms

We may modify, add, or discontinue features. We may update these Terms; if we make a material change, we'll post the updated Terms with a new effective date and give notice in the app or by email before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you don't accept them, stop using the Service and cancel any subscription.

13. Termination

You may stop using the Service at any time and delete your account in the app.

We may suspend or terminate your access, with notice where practicable, if you breach these Terms, if we're required to by law, if your use creates risk or legal exposure for us or another user, or if we discontinue the Service.

On termination: your licence ends; outstanding orders already in production will be completed or refunded at our discretion; Photosites are deactivated; subscription benefits end; and Sections 4 (your promises), 5, 14, 15, 16, 17, 18, and 19 survive. Termination does not entitle you to a refund except where required by law or Apple's policies.

14. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that album curation, titles, suggestions, or any AI-assisted output will be accurate or suitable; that printed output will match your screen; that any particular destination can be served; or that any content will be preserved, available, or recoverable.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you. Where those laws apply, our warranties are limited to the minimum extent permitted.

15. Limitation of liability

To the fullest extent permitted by law, neither Meadow nor its officers, members, employees, or suppliers will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, and whether or not we were advised of the possibility.

Our total liability for all claims relating to the Service in any 12-month period will not exceed the greater of (a) the total amount you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

These limits apply even if a limited remedy fails of its essential purpose. They do not apply to liability that cannot be limited by law — including, in some jurisdictions, liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. If you are a consumer in the EEA or the UK, nothing in this Section limits our liability for breaches of non-waivable statutory consumer rights.

16. Indemnification

You agree to indemnify and hold harmless Our Appologies LLC and its officers, members, employees, and agents from any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from Your Content, your use of the Service, your breach of these Terms, or your violation of any law or third-party right — including any claim by a person appearing in a photograph you printed or published. This does not apply to the extent a claim arises from our own negligence or willful misconduct. We may assume the exclusive defense of any matter subject to indemnification, at your expense, and you agree to cooperate.

17. Dispute resolution, arbitration, and class-action waiver

This Section does not apply to consumers resident in the European Economic Area or the United Kingdom. If that's you, skip to Section 18.

Please talk to us first. Before filing anything, email care@mymeadow.app with a description of the dispute and the relief you want. We'll try in good faith to resolve it within 60 days. This step is a condition of starting arbitration.

Agreement to arbitrate. If we can't resolve it, you and Meadow agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this Section.

How it works. Arbitration may be conducted by document submission, telephone, video, or in person in the county where you live, at your election. The arbitrator may award the same individual relief a court could, and the award is final and enforceable in any court of competent jurisdiction. The arbitrator decides questions of arbitrability, except that a court decides whether the class-action waiver below is enforceable. We will pay filing and arbitration fees to the extent the AAA rules require.

Class-action and jury waiver. You and Meadow each waive the right to a jury trial and the right to participate in a class, collective, consolidated, or representative action. The arbitrator may award relief only to the individual party seeking it. If a court finds this waiver unenforceable as to a particular claim, that claim proceeds in court and the remainder stays in arbitration.

Small claims. Either of us may bring an individual claim in small-claims court instead, if it qualifies.

Injunctive relief. Either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Service.

30-day opt-out. You can opt out of this arbitration agreement. Email care@mymeadow.app with the subject line "Arbitration Opt-Out," your name, and the email on your account, within 30 days of first accepting these Terms. Opting out won't affect anything else in these Terms, and we won't hold it against you.

Survival. This Section survives termination.

18. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act where it applies. For any dispute not subject to arbitration, you and Meadow consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

If you are a consumer resident in the EEA or the UK, this Section does not deprive you of the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of that country. Consumers in the EU may also use the European Commission's online dispute resolution platform, though we prefer you email us first.

19. Copyright complaints (DMCA)

We respond to notices of alleged copyright infringement concerning content hosted on Photosites. To submit a notice under the Digital Millennium Copyright Act, send our designated agent a written communication including: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and information reasonably sufficient to let us locate it (such as the Photosite URL); your address, telephone number, and email address; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the owner's behalf.

Designated agent:

Copyright Agent, Our Appologies LLC, 8 The Green, Suite B, Dover, DE 19901, United States — help@ourappologies.com

Misrepresentations in a notice may expose you to liability for damages under 17 U.S.C. § 512(f). We will remove or disable access to material in response to a valid notice, notify the user who posted it, and accept counter-notifications as provided by the DMCA. We terminate the accounts of repeat infringers in appropriate circumstances.

20. Apple

You acknowledge that these Terms are between you and Meadow only, not with Apple, and that Apple is not responsible for the Service or its content. Apple has no obligation to furnish any maintenance or support for the app; any questions go to care@mymeadow.app. In the event the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product-liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer-protection or similar legislation. In the event of a third-party claim that the app or your use of it infringes intellectual-property rights, Meadow, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

21. General

Entire agreement. These Terms, together with the Privacy Policy and any purchase terms presented at checkout, are the entire agreement between you and us about the Service.

Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary and the rest stays in force.

No waiver. Our failure to enforce a provision is not a waiver of it.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Notices and electronic communications. You consent to receive communications from us electronically, at the email on your account or in the app, and agree that they satisfy any legal requirement that a communication be in writing. Notices to us go to care@mymeadow.app, or by post to Our Appologies LLC, 8 The Green, Suite B, Dover, DE 19901.

Feedback. If you send us ideas or suggestions, you grant us an unrestricted, royalty-free, perpetual licence to use them without obligation or compensation to you.

Contact. care@mymeadow.app